FREQUENTLY ASKED QUESTIONS
What kind of garments do we use?
We want you to wear the best shirts in the market. Most of our products are 100% cotton, but this is subject to availability from our suppliers. We print in sizes Small to 3XL!
Are the shirts authentic?
Our SmartPrints shirts are 100% original designs, created by many designers around the world and provided by our license with Shutterstock.
Also, the licenses we held are 100% official. This means every design you see in our store is previously approved.
You can also find original designs from our talented team!
What are the sizes and measurements of the products?
Check here the measurements.
However, this is subject to the availability of the garments of our suppliers.
Can I exchange my shirt if the size is wrong or I didn’t like the design?
Totally. For more information, please check our “Return Policies”.
What payments are accepted?
You can pay your orders through PayPal, and/or credit cards.
Does Pet On Demand have a physical store?
Sadly, no, we’re only focused on e-Commerce, which means we only sell our products through online stores.
What can I do to preserve the good quality of my shirt?
We suggest you to wash them inside-out in cold water, and line dry.
What can I do if I want a design in another garment or color?
We try to have a lot of options so our clients find everything they want - and more - in our store! But if you find a design and you would like to change to another garment or color, please send us the design information to email@example.com and our Customer Service team will help you create the order. Please note that this option will always be subject to the availability of the garments and colors.
How much time is it going to take to receive my order?
We have one handling business days to process your order. Once your order ships, it takes 3 to 5 working days to be delivered to your doorstep.
How can I track my package?
Every time you place an order, we will send you the tracking number so you know every detail of your delivery.
Still have questions?
Send us an email to firstname.lastname@example.org or call us by phone to clear up your doubts. We’re always happy to help!